Frequently Asked Questions
When will my meals be delivered?
Deliveries are made every Monday. Our delivery windows are:
- Morning (10am-1pm)
- Afternoon (1pm-4pm)
- Evening (4pm-7pm)
It is imperative that someone will accept the delivery because the meals are freshly prepared and delivered chilled (not frozen) and need to be kept refrigerated.
We will do our best to accommodate any special delivery instructions,
When is the cut-off time to order for the next delivery?
Orders must be placed by Thursday at midnight so we can prepare your meals for Monday delivery.
When will I be charged for my meals?
For non-membership orders, you will pay with a credit card when you place your order online.
If you subscribe to a Membership Plan, your credit card will be charged the day you sign up, then each week on Wednesday at 10 am.
What is your cancellation policy for Memberships?
You may cancel your membership using the Manage Membership button on your Account Page or by calling or emailing us. Please do so on or before your next billing on Wednesday.
You may also pause your membership if you will be out of town. We will pause payment collection and stop meal delivery until you return.
Do you deliver outside of Arizona?
Because our meals are delivered chilled, not frozen, we currently only deliver to the greater Phoenix Metro Area, including parts of Phoenix, Scottsdale, Tempe, Mesa, Gilbert and Chandler.
Do you have any pickup locations?
Yes! Currently, we have refrigerators at 3 gyms in the Valley where you can pick up your freshly prepared meals.
What if I have to change the delivery address?
Email us at info@fitchoicefoods.com or text us at 602 616-9370 no later than Sunday to avoid a reroute fee. Any delivery address changes on Monday will incur a $25 reroute fee.
What if I'm not home or not available at the time of delivery?
Just like any meal delivery service, someone is expected to receive your order at the designated timeframe you choose at a place of work or home. Your meals are freshly-prepared and delivered chilled, not frozen.
Your delivery driver will text you with an estimated time of arrival. If they are not able to reach you, your meals will be left at the door.
You may also choose to pick up your meals at one of our pickup locations.
How should I store and reheat my meals?
The meals must be refrigerated upon delivery. The fastest and easiest way to reheat is to microwave for 1-3 minutes depending on the meal and your preference.
All meals need to be reheated to an internal temperature of 165 degrees before consuming.
Are you able to accommodate gluten free or food allergies?
You may make special dietary requests in the comment section when placing your order or email us at info@fitchoicefoods.com to get in touch with our nutrition specialist.